Sometimes, it is our own behaviors that contribute to or even cause a difficult situation! How do you respond to a problem? Do you initially respond with frustration or anger? Do you complain and display a negative attitude?
Since not all difficult situations are avoidable, handle them with grace, professionalism, and empathy.
By following some simple guidelines and by using some well-tuned communication skills, communicating in difficult situations becomes easier.
In this lesson, you'll learn how to use strong communication skills for handling five of the most common workplace challenges.
In this lesson you'll learn four communication styles and how to identify each. By identifying the style in which you and others communicate, you can learn to adapt your communication style to work with others more effectively.
In this lesson, you'll learn strategies for dealing with four of the most toxic people at work.
In this lesson, you'll learn strategies for dealing with three types of challenging bosses as well as five steps for developing a stronger working relationship.
In this lesson, you'll learn when, and how, to escalate issues to upper management.
In this lesson, you'll learn the function of HR, when you should (and shouldn't!) involve HR, as well as best practices for approaching HR with a problem.
In this lesson, you'll learn why conflict is important for organizations. You'll also take away four steps for overcoming your fear of confrontation and conflict.
In this lesson, you'll learn why it's not just what you say, but how you say it. You'll also learn four steps for navigating difficult conversations and producing positive outcomes.
Latte Learning is the most simple online learning course I have EVER purchased (and I've purchased a lot!).
Thank You! The Course content is excellent. I've used Latte Learning many times for it's ease and affordability. Why take a "masterclass" for hundreds of dollars, when you can easily learn a new skill in the time it takes to finish your Latte!
You want to make a good first impression on your friends and family, instructors, and employer. They all want you to convey a positive image, as it reflects on them. In your career, you will represent your business or company in spoken and written form. Your professionalism and attention to detail will reflect positively on you and set you up for success.
Learn How!When communication is effective, it leaves all parties involved satisfied and feeling accomplished. In situations where conflict does arise, effective communication is a key factor to ensure that the situation is resolved in a respectful manner. How one communicates can be a make or break factor in securing a job, maintaining a healthy relationship, and healthy self expression.
Learn How!Employers want staff who can think for themselves, use initiative and solve problems, staff who are interested in the long-term success of the company. If you are to be seen as a valued member of the organisation, it is important not just to be able to do your job well, but also to communicate your thoughts on how the processes and products or services can be improved.
Learn How!
Being able to communicate effectively is one of the most important life skills to learn.
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Teach yourself to be better empathetic communicator and better understand others when they communicate with us.
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Writing well isn’t always easy! Yet, it’s one of the most essential skills to learn, no matter where your life may take you in the future.
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