Whether you’re a seasoned salesperson or brand new to the field, you need to know the basics. These fundamentals lay the foundation for a successful sales career.
Whether you’re a seasoned salesperson or brand new to the field, you need to know the basics. These fundamentals lay the foundation for a successful sales career.
In this lesson, you'll learn more about what sales is—and isn’t—and how important human connection is for success. You’ll also learn a few essential sales terms and how every department of an organization is vital to making a sale.
In this lesson you'll learn what a sales pipeline is and what typical pipeline stages look like. You’ll also explore how salespeople can use a pipeline, how to tell if your pipeline is healthy, and how the pipeline concept relates to other sales terms.
In this lesson, you'll learn more about what a CRM system is and what it can do. You’ll also explore how CRM systems can help you build relationships.
In this lesson, you'll learn about sales tools and their benefits. You'll also explore different types of tools and learn how your team might use them.
In this lesson, you'll learn more about the roles that sales and marketing play and what can happen when the teams aren’t aligned.
In this lesson, you'll learn about the steps of the buyer's journey and how you can respond to contacts at every step.
In this lesson, you'll learn why ethics matter in sales.
In this lesson, you'll learn what makes an effective communicator in sales.
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Succeeding in every job requires negotiating with coworkers, bosses, other departments or divisions, customers, suppliers -- everyone. Working in sales helps you develop the ability to really listen, to evaluate possibilities, identify key stakeholders, identify important drivers, deal with objections and conflicting opinions, and find ways to reach agreement without leaving scorched earth in your wake. Good negotiators operate short-term while thinking long-term.
Learn How!We can choose our friends, but we can rarely choose our customers. Working in sales will definitely broaden your diversity horizons, in a really good way. And working in sales will help you overcome hesitation or shyness, and give you the skills to step into unfamiliar or even uncomfortable situations with confidence.
Learn How!Sales skills are especially important if you hope to become an entrepreneur. No matter how big the company, every business owner is involved in sales and the entrepreneur who lacks the basic skills faces some major challenges. Sales skills are needed to get financing, inspire and motivate employees, sign distribution deals or partnerships, land the first customers. Every key effort involves sales, especially in the early stages of starting a company.
Learn How!Every sale depends on a buyer. But where do you find that buyer? And how do you create interest—not aggravation—once you’ve found them? The answer is prospecting.
ExploreDon’t let objections rattle you. Instead, remember that a “No,” is simply an opportunity for you to pivot, adjust your sales pitch, and relate to your prospect.
ExplorePsychology is the science of mind, motivation, and behavior. Thus, it’s a useful tool for salespeople. Psychology helps salespeople understand their prospects, make a good impression, build relationships, and ultimately, close deals.
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